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At Imad Tool, we strive to provide you with the best products and services. We understand that sometimes issues may arise with your purchase. Please review our refund and return policy below:
1. Refund and Return Eligibility
We generally do not accept returns or offer refunds for items unless they are defective or damaged upon receipt. If you receive a damaged or defective item, please contact us immediately to initiate the return process.
2. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 1 day of receiving the product. We may request photographic evidence of the damage or defect to assess the situation properly.
3. Return Process
To initiate the return process for a damaged or defective item, please contact us via WhatsApp with the following information:
- Your order number
- A description of the issue
- Clear photographs showing the damage or defect
Once we receive and review your request, we will provide further instructions on how to proceed with the return.
4. Refund or Replacement
If your return request is approved, you may be eligible for a refund or a replacement, depending on the availability of the product. Refunds will be issued to the original payment method used for the purchase.
5. Non-Returnable Items
Please note that certain items are non-returnable, including:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error
- Items that have been used, altered, or modified in any way
- Items purchased during promotional sales or clearance events
6. Shipping Costs
Shipping costs for returning items will be the responsibility of the customer unless otherwise specified by Imad Tool.
7. Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us via WhatsApp.